State Farm® Insurance Agent Ed Ibanez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
elizeu gomes
October 9, 2024
1
out of
5
rating by elizeu gomes
"-⭐️⭐️⭐️ This is probably the worst insurance company I have ever worked with, almost two months to solve a problem that another company would have already solved, the worst thing is that I am losing money because of this. I hope not but, I know that if they see this review it could make things worse, but I am very disappointed. :("
We responded:
"Mr. Gomes, we read all the reviews left in our Agency website and try to address them to the best of our ability. Feel free to reach out to me so I can better understand and get to a resolution. I have searched your name on our database and I can't find you as a customer of my agency. Is it possible that you are insured with someone else? Please reach out at 603.622.1314"
Krista Mattison
July 30, 2024
1
out of
5
rating by Krista Mattison
"I’ve been trying to get the drivers safe discount for the last four months. And there is continuous issues for the main office to send me the device that is out of state. I have no problem receiving local bills from the local office in Manchester. But you cannot get refunds due to their issue of technical issues And I’ve been getting charged $40 extra a month not having this device in my car."
We responded:
"Krista, I appreciate you taking the time to leave our office a review. Catrina let me know you two were able to connect and resolve this issue. If anything else arises, please never hesitate to reach out to myself or Catrina. We are both happy to assist you in any way possible! – Ed"
Melissa Eustache
April 19, 2024
5
out of
5
rating by Melissa Eustache
"Tammy went above and beyond to assist me, displaying a wonderful and genuine personality throughout. I genuinely felt cared for and supported every step of the way. Highly recommend her expertise and compassion! If you are looking for auto or life insurance, definitely give them a go!"
We responded:
"Melissa, thank you for your kind review. We appreciate your business and look forward to many years of helping with your insurance needs"
Linda De Rose
February 11, 2024
5
out of
5
rating by Linda De Rose
"Never had any issues in many years I've been insured by them. Staff has always been knowledgeable and friendly"
We responded:
"Dear Linda, Wow! Thank you so much for your amazing 5-star review on Google! We are absolutely thrilled to hear about your positive experience with us. Your kind words truly made our day. We are delighted to know that we were able to meet and exceed your expectations. Providing exceptional service is something we take great pride in, and it's fantastic to receive such positive feedback from valued customers like you."
Ali IQ
November 29, 2023
5
out of
5
rating by Ali IQ
"Vanessa!! 10 stars 🌟 Wonderful lady, she was helpful and friendly.. Thank you"
We responded:
"Thank you so much for such a wonderful review. Vanessa is a great and always willing to help! Thank you for your business"
John Reich
November 15, 2023
5
out of
5
rating by John Reich
"Recently I had a notification from Ting, an electrical monitoring devise supplied by State Farm. It helped notify and prevent a serious electrical fire or hazard at my house. Ed called and checked to see if everything was ok and if everything was resolved. I’m grateful for Ed, State Farm and Ting (Whisker Labs)!"
We responded:
"John, thank you so much for leaving us a 5-star review on Google! We greatly appreciate your kind words and support. We're thrilled Ting was so helpful. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thanks again for your business."
Jessenia Mercure
November 7, 2023
5
out of
5
rating by Jessenia Mercure
"My family and I have been with State Farms for 10+ years. Our agent, Tammy, is the best!! She's prompt to help with the claims that we've had to file. Always returns my call same-day, and answers emails right away. This is something a cute lizard just can't do!"
We responded:
"Jessenia, Thank you so much for taking the time to leave such a glowing 5-star review on Google. Tammy is great! We strive to provide outstanding customer service to all our valued clients, and it is truly rewarding to know that we have met your expectations. Your kind words serve as a great motivation for our team to continue delivering the highest standard of quality and excellence."
Anne Murphy
September 22, 2023
5
out of
5
rating by Anne Murphy
"Been with this agent since 1996. Service is top notch!!!"
We responded:
"Anne, thank you for the positive review! Our team values your confidence in us to handle your insurance policies."
Rick DePasquale
September 22, 2023
5
out of
5
rating by Rick DePasquale
"Friendly, fast, efficient service. Multiple auto’s and home policies with Ed’s State Farm office. Always there for anything I need at very competitive prices."
We responded:
"Thanks Rick! We appreciate your business and your referrals."
yeremia stefanus
September 21, 2023
5
out of
5
rating by yeremia stefanus
"It’s honest review, Its crazy things happen in my life and my brothers life found not only agents but mentors in our life. I love join Ed Ibanez team, all people there is so nice and helpful. We are new on this life insurance things but they help us with all their hearts. I feel like family there. So once again thank you Ed Ibanez team and keep the good things all the time 👊👊👊"
We responded:
"Yeremia, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Lori Curit
September 15, 2023
5
out of
5
rating by Lori Curit
"MARCO IS VERY PATIENT, KIND AND EFFICIENT! We need more agenta of his calibrer. A pleasure to work with. LORI"
We responded:
"Hi, Lori! Thank you for the praise for Marco! He is a vital part of the team and we value how much he cares about all our customers."
Valeria Escobar
November 4, 2022
1
out of
5
rating by Valeria Escobar
"Do not get to put insurance from this specific location I recommend another State Farm location. Complete disregard for their consumers. They will mess up your bill and not take any responsibility and make you double pay a month then proceed to tell you to look for another insurance when they’re the ones responsible. I’m filing a complaint upon them. Highly don’t recommend this major headache with these unprofessional employees. Only one who knows what they’re doing is Katrina. Who is impossible to reach.’"
We responded:
"Thank you for your review, Valeria. All feedback is important, and we’re sorry to hear that we didn’t meet your expectations. Your situation is far from our usual standards. We wish you the best of luck in your future endeavors. "
Michael Roberts
June 29, 2022
5
out of
5
rating by Michael Roberts
"They share your expectations."
We responded:
"Thanks Michael, glad we could help you"
Ana Sofia Vesho
June 20, 2022
5
out of
5
rating by Ana Sofia Vesho
"I don’t normally post reviews but I had such a great experience with Tammy from State Farm that I had to. A few months ago, my car was parked and somebody renting a Home Depot vehicle hit my car while trying to park. The damage was pretty bad and the guy left without giving me much of his information. Home Depot refused to give me any information, nor were the policemen helpful either. When I presented the case to Tammy, she was so determined to figure everything out and help. She did just that and more. I was very stressed out, but she was so patient, professional, and compassionate. I did not have to pay a penny out of pocket. I recommend her and Ed Ebanez State Farm to everybody. Thank you Tammy! —Juliana"
We responded:
"Thank you for the review, Juliana! We are happy to hear that Tammy was able to help you with your claim. It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
Ann Flanagan
May 1, 2022
5
out of
5
rating by Ann Flanagan
"They give special personal attention to any of your concerns!!"
We responded:
"Thank you for the wonderful review, Ann! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Lillye Spooner
April 27, 2022
5
out of
5
rating by Lillye Spooner
"I was in a serious car accident two months ago. I was hurt and frightened! I was comforted because the staff at Ibanez State Farm insurance company took outstanding care of me. I was listened to, validated but most importantly, they provided me with incredible support! I am so grateful for the team of people who work at Ed Ibanez State Farm. I highly recommend them for your insurance needs! Thank you Marco and Tammy for your professionalism and compassion."
We responded:
"Thank you for the review, Lillye! We are happy to hear that Marco and Tammy were able to help you with your claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance. Te sabes que te queremos mucho! Recuperate raidamente y completamente Eduardo"
Karen G
April 20, 2022
5
out of
5
rating by Karen G
"I was inquiring about renters insurance and spoke with a lady named Tammy. She was so friendly, helpful and understanding. She was very patient and even took the time to review the policy with me. She explained what I didn't understanding and made sure all my questions were answered. She gave me fair rates, in which I was happy with. I ended up getting the insurance and feel safe knowing I'm in good hands. I know that if I have any questions I can call her and she will answer them. I highly recommend Tammy she is great."
We responded:
"So happy to hear you had such a good experience with our office. Tammy is definitely an asset to our Team! Thanks for taking the time to leave us such a stellar review. Let your friends and family know how to reach Tammy 603.622.1314 so we can help them as well. Thanks again and welcome to the family"
Luke M Hassell
February 14, 2022
5
out of
5
rating by Luke M Hassell
"Awesome the whole time I have been with them 5-7 years"
We responded:
"We love seeing reviews like this, Luke! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Rob Hebert
August 6, 2021
5
out of
5
rating by Rob Hebert
"I recently switched to state farm. The money I'm saving is fantastic. The staff was very friendly and professional. I'm recommending my friends and family to check them out. If you need to shop for insurance I highly recommend them."
We responded:
"Hi Rob, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Thank you for being part of our State Farm Family!"
Benjamin Black
June 9, 2021
5
out of
5
rating by Benjamin Black
"Luke Ramsay"
We responded:
"Benjamin, we love seeing reviews like this! We are grateful to have hard-working team members like Luke, who go above and beyond to ensure our customers have a great experience at our agency."
Paige Muir
June 9, 2021
5
out of
5
rating by Paige Muir
"I was blown away with everything from start to finish. The process was frictionless all thanks to Luke Ramsay! I highly recommend for their great customer service and attention to detail."
We responded:
"Thank you, Paige, we love seeing reviews like this! We are grateful to have hard-working team members, like Luke, who go above and beyond to ensure our customers have a great experience at our agency. We are always here for anything you need!"
Kim Snow
March 27, 2021
5
out of
5
rating by Kim Snow
"Good insurance company"
We responded:
"Thanks Kim for your 5 Star review. Glad that we could help"
Bernice Demers
March 10, 2021
5
out of
5
rating by Bernice Demers
"Great team"
We responded:
"Thank Bernice! Glad that we can help"
Tammy Zamoyski
March 3, 2021
1
out of
5
rating by Tammy Zamoyski
"We worked with the Ibanez office from July 2020- February 2021. During that time, they repeatedly lost paperwork that we submitted (digital and hard copies) and terminated our policies for no reason (and without telling us). I would not recommend this office."
Michael Barthelemy
January 20, 2021
5
out of
5
rating by Michael Barthelemy
"Good place they kept to there word about billing me on the day I said to keep insurance on my apartment! Thanks state farm!!and it was supposed to be 5 🌟 not 4! Thanks again state farm"
We responded:
"Michael, thank you for the review. Wondering what we could have done better to get a 5 Star. Any feedback would be great. Also remember when you add your Auto policy you will get additional discounts!"